Delivery Terms & Conditions
A 3rd party vendor has been contracted to perform delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about Nutrus deliveries.
When will I receive my delivery?
In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. The delivery of product affects due to reasons like the frequency of deliveries to the delivery zip code.
Estimated delivery date is calculated based on total processing time including: packaging, transit time and the delivery to your address.
Delivery service providers attempt to contact recipients before dispatch. Recipients are informed about the delivery details and expected delivery time. Deliveries are usually attempted between 8am and 10pm on the delivery date chosen by buyers. Service providers try their best to honour the delivery date and time commitments
Who needs to sign for my delivery?
Either you or your representative, who is 18 years of age or older, must be present to receive the merchandise at the agreed day and time window. In the absence of receiver, a re-delivery will be attempted on next day for your order.
What am I responsible for upon delivery?
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event of missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem related to your order, please refer to our refund policy/cancellation policy.
Can I make changes to the delivery address after I place my order?
No changes can be made to the delivery address once your order is placed online. Orders placed online or over the phone are processed immediately by our system to ensure timely order fulfilment and shipping. Incase of change in the address, please cancel the placed order and re-order the product. We apologize for any inconvenience.
For information regarding our cancellation policy please read the information given below or you may contact us for the assistance.